BLUEVIA SUPPORT CENTRE
CHECK OUR FREQUENTLY ASKED QUESTIONS
General
Who is behind BlueVia?2 days AgoA dedicated and enthusiastic team of people working in Telefónica....
Who is handling customer inquiries?2 days AgoWe have a global support team who handles the initial enquires for BlueVia and its APIs, but they also have the support of the local country customer service team. ...
I've got an idea for a new feature how do I let you know?2 days AgoYou can send some feedback at support.bluevia.com or send us an email to support@bluevia.com ...
Why do I need to complete my payment details?2 days AgoWe need your payment details to pay out the revenue share you earn. ...
Do you have any libraries and samples?2 days AgoYes, we have some libraries and samples available on Github. ...
Portal
Do you have the same data set in all countries?2 days AgoNo, the information available depends on the customer country, you can find the country availability on the User Context API documentation. ...
APP Authorization
Can I test authorisation before releasing to customers?2 days AgoYes, we have a Test Mode where you can validate your OAuth flow without a Movistar, O2 or Vivo mobile number. ...
Do I have to do any change when I want to release my application to customers?2 days AgoYes, remember to set your API usage in Live Mode. You will see that the OAu th flow takes place now at Bluevia Connect....
Is it possible to authorise by SMS?2 days AgoYes, we a full SMS OAuth flow available, you can see the details at our OAuth API documentation. ...
How do I get free SMS / MMS to test my app?2 days AgoYou need to be an O2, Movistar or Vivo customer to get the free credits. You need to confirm your mobile number at Testing section. ...
Why is my app authorization failing in live environment?2 days AgoIn order to authorize your application you need a registered user in Connect Portal. Once you have it you have to follow the steps of the Authorization howto.If you have checked all the previous links and it?s still not working keep in mind that the authorization in live requires you to have filled your payment and tax details in your Bluevia.com developer account. Until you do so you won?t be able to authorize in live nor generate revenues. If that?s the case go to your account and complete your payment and tax details....
Launch to Store
What is the -only AutoLocation is allowed- error message?2 days AgoYou can only get the location from customers who complete the OAuth process, if you try to get the location of other customer you will get that message....
Using the APIs
Do I need user authorization to receive SMS and MMS?2 days AgoNo, you don?t need to complete the OAuth process to only receive messages in your app. You can invoke the API in a 2-legged-way. ...
What are the SMS and MMS costs?2 days AgoYou can check the messaging price list at Bluevia Connect. Please, take into account that the cost is not included in the customer messaging bundle. ...
What number do the users need to send messages to my app?2 days AgoYou can check the short codes for each country here....
Can the SMS receiving keyword be modified?2 days AgoNo, please request a new API key with your desired new keyword. ...
Can I test SMS / MMS reception in Sandbox?2 days AgoYou can use the Sandbox mode to test the SMS / MMS reception at your app.You won?t be able to test the receive SMS/MMS API sending a real message from your phone. Instead you could use the send SMS/MMS sandbox API to send a message. After that the SMS/MMS sent will be available for your application to test the reception in Sandbox environment. Please take into account the following:The SMS/MMS text must start with the SAND prefix and your app keyword (e.g. If your app keyword is "weather" the text should be someting like "SANDweather sunny day here")The SMS/MMS must be sent to the co...
Making business
What is PhonepayPlus?2 days AgoPhonepayPlus (PPP) is the organisation that regulates phone-paid services in the UK. You need to register there to seel digital goods in the UK. Please visit www.phonepayplus.co.uk
" target="_blank">www.phonepayplus.co.uk...
What URLs can I receive notifications from?2 days AgoYou can receive notifications from the following IP addresses:195.235.75.12195.235.75.13...
Billing and pricing
What is PhonepayPlus?2 days AgoPhonepayPlus (PPP) is the organisation that regulates phone-paid services in the UK. You need to register there to seel digital goods in the UK. Please visit www.phonepayplus.co.uk
" target="_blank">www.phonepayplus.co.uk...
What URLs can I receive notifications from?2 days AgoYou can receive notifications from the following IP addresses:195.235.75.12195.235.75.13...